Refund Policy

A qualifying appointment is a confirmed veterinary appointment that:

• is at a clinic that states it provides the travel health certificate service you requested;
• falls on one of the appointment dates you submitted;
• falls inside the time preferences you selected;
• is within the driving radius you selected; and
• accepts your pet as a patient on that date.

The full definition also appears in our Terms of Service.

• We cannot secure a qualifying appointment within the dates, times, and radius you authorized.
• The clinic cancels and we cannot rebook another qualifying appointment inside those same parameters.
• You cancel before we have booked an appointment for you.
• You were charged twice, or charged in error.

• A qualifying appointment was secured and confirmed to you — the service has been delivered at that point.
• You miss, cancel, or reschedule the appointment yourself.
• Your travel plans change after we booked.
• You did not supply the records or information the clinic required, or did not respond in time for us to work the case.
• The veterinarian declines to issue a certificate, or a government authority, airline, transporter, or receiving organization rejects the paperwork. Those decisions are not ours.
• The trip proceeds without the certificate, or the pet is found unfit to travel.

Veterinary charges — exam fees, vaccinations, testing, certificate fees, and clinic deposits — are paid to the clinic, not to us, and we cannot refund them. Ask the clinic about their own cancellation terms.

If we cannot find a match, we will usually come back to you and ask whether you can widen your dates, times, or radius. You are never required to. If you decline, and no qualifying appointment exists inside your original parameters, we refund the fee.

Email allamericanpettransport@gmail.com with your name and travel date. Requests should be made within 30 days of your payment. Approved refunds are issued to the original payment method and typically appear within 5–10 business days depending on your bank.