Privacy Policy

When you submit an intake and pay for coordination, we collect:

• Your name, email address, and phone number.
• Trip details: origin ZIP code, destination, travel date, transport method, and any airline or transporter you name.
• Pet details: name, species, breed, and related information you enter.
• Appointment preferences: the dates, times, and driving radius you authorize us to book within.
• Any files you choose to upload — typically rabies certificates, vaccination history, prior health certificates, microchip paperwork, or transporter instructions.

Card payments are processed by Stripe. We do not receive or store your full card number.

We use this information only to coordinate your case: identifying a clinic that provides the requested travel certificate service, confirming it can meet your dates and radius, booking the appointment, passing along the records the clinic needs, and sending you confirmations by email and text.

We do not sell your information, and we do not sell or license your pet’s veterinary records to anyone.

Uploaded records are stored in private storage that is not publicly accessible and not browsable by URL. Access is limited to CVI Ready staff working your case, and to the veterinary clinic being booked, to the extent needed to schedule and prepare the appointment.

We also rely on service providers to run the service: our hosting and database provider, Stripe for payments, and our email and text delivery providers. They process this data on our behalf.

We may disclose information if required by law, or if necessary to establish or defend a legal claim.

Case records, including uploaded files, are retained while your case is active and afterward for our business and record-keeping needs. You can ask us to delete your uploaded records at any time after your case closes, and we will do so unless we are required to retain something for payment, tax, or dispute-resolution reasons.

Email us to request a copy of the information we hold about you, to correct it, or to request deletion. You can opt out of non-essential messages at any time; we will still send the operational messages needed to run your booking.

CVI Ready is intended for adults arranging pet travel and is not directed at children.

If this policy changes, the updated version is posted here with a new date at the top.