Privacy Policy

When you submit an intake and pay for coordination, we collect:

• Your name, email address, and phone number.
• Trip details: origin ZIP code, destination, travel date, transport method, and any airline or transporter you name.
• Pet details: name, species, breed, and related information you enter.
• Appointment preferences: the dates, times, and driving radius you authorize us to book within.
• Any files you choose to upload — typically rabies certificates, vaccination history, prior health certificates, microchip paperwork, or transporter instructions.

Card payments are processed by Stripe. We do not receive or store your full card number.

We use this information only to coordinate your case: identifying a clinic that provides the requested travel certificate service, confirming it can meet your dates and radius, booking the appointment, passing along the records the clinic needs, and sending you confirmations by email and text.

We do not sell your information, and we do not sell or license your pet’s veterinary records to anyone.

Uploaded records are stored in private storage that is not publicly accessible and not browsable by URL. Access is limited to CVI Ready staff working your case, and to the veterinary clinic being booked, to the extent needed to schedule and prepare the appointment.

These are the service providers that process data on our behalf:

• Stripe — card payments, receipts, refunds, and fraud prevention.
• Supabase and Cloudflare — database, private file storage, and website hosting.
• Resend — delivery of booking confirmation and case emails.
• Google Analytics — anonymous site usage statistics, loaded only if you accept analytics cookies.

We may disclose information if required by law, or if necessary to establish or defend a legal claim.

If you tick the text-message box at checkout, we may send you SMS messages about your booking — appointment confirmations, clinic details, and questions we need answered to work your case. We do not send marketing texts. Message and data rates may apply, and message frequency varies by case.

Reply STOP to any message to stop receiving texts, or HELP for help. Opting out of texts does not cancel your booking; we will continue to reach you by email. We do not sell or share your phone number with anyone for their own marketing.

We do not use artificial intelligence to make decisions about your case, and we do not feed your personal information, your pet’s records, or your uploaded files into any third-party AI or machine-learning service. Clinic selection and scheduling are done by a person. If that ever changes, this section will be updated before it does.

Files you upload — rabies certificates, vaccination history, prior health certificates, and similar documents — are automatically deleted from our storage 90 days after your case closes. You can ask us to delete them sooner and we will, unless the file is needed for an open payment dispute.

Booking records themselves (your name, contact details, trip details, and payment record) are kept for seven years for tax, accounting, and dispute-resolution purposes, then deleted.

Wherever you live, you may ask us to give you a copy of the information we hold about you, correct it, or delete it. Email brady@usapetmoves.com with your name and travel date. We respond within 30 days and we will not treat you differently for making a request. You can opt out of non-essential messages at any time; we will still send the operational messages needed to run your booking.

We do not sell your personal information, and we do not share it for targeted advertising. That is true for every visitor, so there is no opt-out form to fill in — there is nothing to opt out of. Residents of California, Colorado, Connecticut, Virginia, and other states with comparable privacy laws may exercise their access, correction, deletion, and appeal rights using the same email address. If we deny a request, you may reply to appeal it and we will explain the decision in writing.

This service is operated from the United States by All American Pet Transport LLC and is intended for customers arranging pet travel within the United States. Data is stored and processed in the United States under the laws of Florida.

CVI Ready is intended for adults arranging pet travel and is not directed at children.

If this policy changes, the updated version is posted here with a new date at the top.

CVI Ready is operated by All American Pet Transport LLC.

All American Pet Transport LLC, Orlando, Florida, United States

brady@usapetmoves.com